These general terms and conditions of sale apply to all orders and purchases made at Europag Promotion, Weitmarer-Holz-Str. 54, D-44797 Bochum, Germany, DE813217040. These general terms and conditions of sale always take precedence over any general or special conditions of the customer.
The customer acknowledges that they have read these general terms and conditions. By confirming their order, the customer declares that they accept the order as well as these general terms and conditions in full and without reservation. Europag Promotion reserves the right to refuse any order from a customer with whom a dispute is ongoing or has occurred in the past.
The products offered in our webshop, catalog, and price lists are available while stocks last. The availability of the products and their prices are valid only for sales within Europe. The prices listed are in euros, excluding VAT, unless explicitly stated otherwise. Europag Promotion reserves the right to correct prices in the event of a (printing) error. The prices of the products do not include transport costs, which are charged separately.
For orders in Germany, the Netherlands, Luxembourg, Austria, and Belgium, transport costs are automatically calculated in our webshop. For other countries, a separate price quote will be provided and sent later. Customers always have the option to pick up the goods from our warehouse at their own expense, after coordinating with Europag Promotion regarding the pickup date and time.
If two or more different orders are placed on the same day for the same delivery address, the orders cannot be combined, and shipping costs will always be charged separately. The applicable VAT rate is the rate valid at the time of placing the order. Europag Promotion reserves the right to adjust prices as stated in our price lists due to tax rate changes or the introduction of new taxes, including environmental taxes that impact production costs. However, ordered products will be invoiced at the price applicable at the time of the order.
The order data registered by Europag Promotion (email, order form, etc.) serves as proof of all transactions between Europag Promotion and its customers. When placing an order, the customer can pay either in cash via our webshop or via bank transfer within 8 days. Upon request and after verification and approval by Europag Promotion regarding the specific customer account and its associated credit check, the customer may be allowed to pay via bank transfer within 30 days after the delivery of the goods. Other payment arrangements can only be permitted if agreed upon in writing and/or stated otherwise on the invoice. For these transactions, the general terms and conditions of sale remain fully applicable, except where specific conditions are agreed upon with the customer:
Ownership of the sold products is only transferred to the customer after full payment of the agreed price, including costs, interest, and any penalties. However, the risk of loss or damage to the sold products is entirely borne by the customer from the moment of delivery. Until ownership is effectively transferred to the customer, it is prohibited for the customer to use the delivered products as a means of payment, pledge them, or encumber them with any other security interest. The customer undertakes to immediately notify Europag Promotion by registered letter of any third-party seizure of the sold products.The customer must take proper care of the goods under retention of ownership and store them in perfect condition, adhering to the highest standards and safety requirements applicable in the industry.
The risk is transferred to the customer from the moment of delivery or collection at our warehouses. From that moment, the customer bears the risk of loss, theft, and partial or total destruction of the goods. Ownership is only transferred after full payment. The delivery time depends on the order and can take up to several months in the case of customization. Delivery times are indicative and depend on available stock. Europag Promotion cannot be held responsible for delivery delays or any resulting damages. An interruption in the production of ordered goods does not entitle the customer to compensation or interest. Europag Promotion is also not responsible for delays caused by postal and transport services.
If a customer can prove that a delivery has not been made within 180 days from the order date, they may cancel the order free of charge by sending a registered letter to the address specified in Article 1.
If the delivery does not match the delivery note or has visible defects, the customer must immediately report this to the carrier and have it noted on the delivery document. Additionally, the customer must file a written complaint with Europag Promotion within 48 hours. Hidden defects must also be reported within 48 hours of discovery. Europag Promotion may, at its own discretion, repair, replace, or credit the defective products. Returns are only accepted with prior written approval and are at the customer's expense and risk.
Customers who submit or create a personal design in our webshop are fully responsible for the content, layout, and accuracy of this design. The customer must approve the design in our webshop when placing the order.
The color codes provided by the customer are binding for production. However, due to technical limitations, slight color variations may occur. There may also be a greater difference between on-screen representation and the printed final product, as we only consider the specified color codes. Such variations do not constitute valid grounds for complaints or refunds.
The customer is responsible for the accuracy of entered data, including EAN barcodes and custom text. Spelling or typing errors in these data are the customer's responsibility and cannot be corrected free of charge after the order has been placed.
Europag Promotion reserves the right to reject designs containing inappropriate or unlawful content.
By placing an order, the customer agrees to the processing of personal data for the execution of the agreement and marketing purposes. The customer has the right to access, correct, and object to the processing of their data for direct marketing purposes.
The information and services provided by us, as well as the texts, images, video and audio files displayed on this website, and any software used for these services, are protected by intellectual property rights that exclusively belong to Europag Promotion. The reproduction, distribution, sale, publication, modification, translation, adaptation, or commercial use of these materials, in whole or in part, in any manner, is expressly prohibited without prior written consent from Europag Promotion.
Europag Promotion may amend these general terms and conditions at any time, including to comply with legal obligations. The new general terms and conditions shall only apply to sales concluded after their modification. The invalidity of part of these provisions or one or more specific provisions shall not affect the validity of the remaining provisions.
Europag Promotion is not liable to the customer for serious or intentional errors committed by its employees, staff, and/or representatives in the course of performing their professional activities. Europag Promotion is only liable in cases of fraud, deceit, or intentional misconduct.
Europag Promotion is not responsible in cases of force majeure, meaning situations that make it extremely difficult (or involve excessive costs) to fulfill its obligations under this agreement. Such situations include, but are not limited to: natural disasters, riots, war and military operations, national or local emergencies, acts or omissions of government authorities, economic disputes of any kind, employee actions, fire, telecommunications failures, software ‘bugs,’ floods, lightning strikes, explosions, collapses, as well as any act or omission by a person or entity beyond reasonable control.
Any dispute regarding the purchase of products and the underlying general terms and conditions is subject to German law. In the event of a dispute, the courts of Bochum shall have exclusive jurisdiction, unless mandatory law dictates otherwise.